Store Policy

Customer Care Policy

At Print Lounge Studio we are dedicated to providing high-quality digital wall prints and greeting cards with a seamless and enjoyable shopping experience. Your satisfaction is our priority, and we are here to assist you every step of the way.

1. Customer Support

We are happy to help with:

Product inquiries and recommendations
Download or file access issues
File format or printing guidance

2. Digital Product Quality & Print Sizes

All our digital files are high-resolution and suitable for professional or home printing.
Files are provided in standard formats (e.g., JPG, PNG) for easy access and printing.
Wall prints are designed to be printed in A3 or A4 sizes for maximum versatility.
Greeting cards are designed for A5 size and formatted to fit an A4 sheet, so that once printed, the A4 sheet can be folded in half.

3. Customer Satisfaction Guarantee

Since our products are digital and instantly downloadable, we do not offer refunds. However, we are committed to ensuring you receive the best quality:

If you encounter file corruption, incorrect file downloads, or missing files, we will provide a replacement file at no extra cost.
If you have any issues with printing or file compatibility, we will guide you on the best solutions.

4. Secure & Hassle-Free Shopping

Your purchases are secure with trusted payment gateways.
Your personal information is handled with care and in accordance with our Privacy Policy.
All digital downloads are accessible immediately after purchase for your convenience.

5. Feedback & Continuous Improvement

We value your feedback! If you have suggestions, product requests, or any concerns, please reach out to us at Contact@printloungestudio.co.uk. Your input helps us improve and create even better digital designs for you.

Thank you for choosing Print Lounge Studio for your digital art and greeting cards. We appreciate your support and look forward to serving you!

Privacy Policy

Effective Date: 4th March 2025

1. Introduction

At Print Lounge Studio, we are committed to safeguarding your privacy and ensuring transparency in how we handle your personal data. This Privacy Policy outlines how we collect, process, store, and protect your personal information when you visit our website www.PrintLoungStudio.co.uk and purchase our digital products.

This policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applies to all visitors, customers, and users within the European Economic Area (EEA).

2. Data Controller

Print Lounge Studio is the Data Controller responsible for your personal data. If you have any questions about this policy or wish to exercise your rights under GDPR, please contact us:

Email: Contact@printloungestudio.co.uk
Website: www.PrintLoungStudio.co.uk

3. What Personal Data We Collect

We collect and process personal data that is necessary for fulfilling orders, providing customer support, and improving your shopping experience. The types of personal data we collect include:

3.1 Information You Provide Directly

Identity & Contact Data: Name, email address, and billing details when making a purchase.
Payment Information: Payment details are processed securely by third-party payment providers (e.g., PayPal, ). We do not store credit/debit card information.
Communication Data: Emails or messages sent via our contact form or customer support channels.

3.2 Information Collected Automatically

Technical Data: IP address, browser type, operating system, and pages visited.
Cookies & Tracking Technologies: We use cookies to enhance website functionality, track order history, and improve your shopping experience.

4. Why We Collect & Process Your Data (Legal Basis under GDPR)

We process your personal data under the following GDPR-compliant legal bases:

Purpose of Processing

Legal Basis

To process purchases and deliver digital products

Performance of a Contract

To provide customer support and respond to inquiries

Legitimate Interest

To send promotional emails (only if consent is given)

Consent

To improve website performance and security

Legitimate Interest

To comply with legal and regulatory obligations

Legal Obligation

5. How We Store & Protect Your Data

We take appropriate technical and organizational security measures to protect your personal data, including:
✅ Secure servers for data storage.
✅ Encryption of payment transactions.
✅ Access controls to prevent unauthorized access.
✅ Data minimization—we only retain necessary information for as long as required.

6. Data Sharing & Third-Party Services

We do not sell or rent your personal data. However, we may share your data with the following third parties:

Payment Processors (e.g. PayPal) – To securely process transactions.
Email & Marketing Services (if subscribed) – To send newsletters and offers.
Analytics & Security Tools – To analyse website performance and prevent fraud.
Legal Authorities – If required by law or to comply with regulations.

All third parties adhere to GDPR requirements and process data securely.

7. Your GDPR Rights

As an individual under GDPR, you have the following rights regarding your personal data:

Right to Access – Request a copy of the personal data we hold about you.
Right to Rectification – Correct any inaccuracies in your personal data.
Right to Erasure ("Right to be Forgotten") – Request deletion of your data (subject to legal obligations).
Right to Restriction of Processing – Request limited processing of your data in certain circumstances.
Right to Data Portability – Request your data in a structured, commonly used format.
Right to Object – Object to the processing of your data for specific purposes (e.g., marketing).
Right to Withdraw Consent – If you have provided consent for marketing, you can withdraw it at any time.

To exercise your rights, contact us at: Contact@printloungestudio.co.uk

8. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can manage your cookie preferences via your browser settings. For more details, refer to our Cookie Policy [link if applicable].

9. Data Retention

We retain your personal data only for as long as necessary for legitimate business purposes or legal compliance.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact:

Email: Contact@printloungestudio.co.uk
Website: WWW.PrintLoungStudio.co.uk

Payment Methods

- Credit / Debit Cards
- PAYPAL
- Offline Payments